Security deposit or insurance?

To confirm your reservation, you must pay a deposit equal to 30% of the total cost of your stay. The insurance that refunds you in case of cancellation is optional. Insurance is strongly recommended, especially for families with children.

Is it possible to book online?

During the low season, some rooms are available for online booking. However, we prefer to follow up the booking directly to ensure better room accommodation and to make sure that allergies or food intolerances are correctly reported. Send us a request with all your details and we will get back to you as soon as possible.

Is the restaurant open to the public not staying at the hotel?

People not staying at the hotel can access it from 12:30 to 1:15 (entry time) and from 7:00 to 8:00 pm (entry time) . In view of the limited number of seats, it is advisable to make reservations.

Does the restaurant also serve gluten-free meals?

The restaurant offers the same à la carte menu with the same dishes in both versions, gluten-free and not.

How is the area reached?

The road that goes to the Alpe di Siusi is closed from 9 am to 5 pm every day. A convenient, modern gondola cableway enables tourists to reach the area without polluting.

How can I get from the hotel to the gondola?

A shuttle stops in front of our hotel about every 20 minutes and takes you directly to the gondola (in 5 minutes).

What is the altitude?

The hotel is about 1,050 meters above sea level and the Alp di Siusi is about 1,900 m above sea level.

Can I use the Mobilcard to go to the Alpine area?

No, you cannot use your Mobilcard to go to the Alpe. For further information, see the Mobilcard website.

What types of intolerance are taken into consideration by the kitchen staff

Our hotel can guarantee a gluten-free and/or lactose-free diet. Other forms of intolerances are guaranteed upon agreement at the time of making your reservation.

When should I report my intolerance?

Every form of allergy or intolerance should be reported from the first booking contact with the hotel; we ask you to notify us of any intolerances or allergies before you arrive if you forget to do so at the time of booking.

Can people not suffering from coeliac disease eat gluten-free at the hotel?

This is not possible, as the number of celiacs at the hotel is always quite large and involves a lot of work in the kitchen where the gluten-free meals are prepared. We want to reserve careful service to those who, for health reasons, require a gluten-free diet.

Is it possible to prepare baby food for infants?

On the second floor of the residential section there is a small kitchen that parents can use to prepare baby food or snacks for their children. The main kitchen can also prepare vegetable or meat broth on request. For more information, see the page devoted to childern.

When is it possible to take advantage of the activities?

Activities are available for children and adults at the hotel at certain times of the year: in august and during Christmas holidays.

Reception and reservations office

Our reception and booking office are open every day from 8 a.m. to 10 p.m.

Here all you need to know about your next holiday

And if you still have any doubts, call us!

Bookings

: To confirm your reservation, you must pay a deposit equal to 30% of the total cost of your stay. The insurance that refunds you in case of cancellation is optional. Insurance is strongly recommended, especially for families with children.
: During the low season, some rooms are available for online booking. However, we prefer to follow up the booking directly to ensure better room accommodation and to make sure that allergies or food intolerances are correctly reported. Send us a request with all your details and we will get back to you as soon as possible.
: Our reception and booking office are open every day from 8 a.m. to 10 p.m.

Children

: On the second floor of the residential section there is a small kitchen that parents can use to prepare baby food or snacks for their children. The main kitchen can also prepare vegetable or meat broth on request. For more information, see the page devoted to childern.
: Activities are available for children and adults at the hotel at certain times of the year: in august and during Christmas holidays.

Food intolerances

: Our hotel can guarantee a gluten-free and/or lactose-free diet. Other forms of intolerances are guaranteed upon agreement at the time of making your reservation.
: Every form of allergy or intolerance should be reported from the first booking contact with the hotel; we ask you to notify us of any intolerances or allergies before you arrive if you forget to do so at the time of booking.
: This is not possible, as the number of celiacs at the hotel is always quite large and involves a lot of work in the kitchen where the gluten-free meals are prepared. We want to reserve careful service to those who, for health reasons, require a gluten-free diet.

The Alpe di Siusi

: The road that goes to the Alpe di Siusi is closed from 9 am to 5 pm every day. A convenient, modern gondola cableway enables tourists to reach the area without polluting.
: A shuttle stops in front of our hotel about every 20 minutes and takes you directly to the gondola (in 5 minutes).
: The hotel is about 1,050 meters above sea level and the Alp di Siusi is about 1,900 m above sea level.
: No, you cannot use your Mobilcard to go to the Alpe. For further information, see the Mobilcard website.

Restaurant

: People not staying at the hotel can access it from 12:30 to 1:15 (entry time) and from 7:00 to 8:00 pm (entry time) . In view of the limited number of seats, it is advisable to make reservations.
: The restaurant offers the same à la carte menu with the same dishes in both versions, gluten-free and not.